Terms of service
Once your online order has been submitted, you will be notified via email to confirm your order has been received. If you do not receive this confirmation email within 6 hours, please contact us via webshop@pinghe.art

Privacy Policy
When you place an order on www.pinghe.art, you have to fill in some personal data for us to be able to send you your products and/or subscribe you to our newsletter. We need your data to complete the order. Your data will only be used for this purpose.

All imagery and artwork on this website are Copyright © Ping He Art

Shipping Policy
We ship your orders via PostNL. When orders are ready to ship, and you have chosen the extra tracking feature, you will receive the tracking code. If, for any reason, you do not receive your order, please contact us and we will start an investigation together with PostNL. You can reach us via webshop@pinghe.art. Together we will look for a suitable solution. The shipping-costs will be added to the total amount at the checkout. Orders will mostly be sent within 2 days after ordering, but no later than 5 days. We remain the right to ship your order later in the case there is an issue or unforeseen situation with our printing company.

Refund policy
If an order reaches you in good condition, it unfortunately isn’t possible to return or change your order. We are a small company and it takes us great effort to produce and deliver your order. We do not have large stock or storage. Please contact us if you are not happy with your order and we will look for a suitable solution. Consumers can reach us via webshop@pinghe.art.

Please check your order as soon as it’s been delivered. When your order is damaged or broken, please contact us by e-mail within 1 week and send a picture of the damage with your message. After we have received and reviewed your email, your order will be eligible for replacement at the cost of Ping He Art. These terms and conditions apply to all purchases made on www.pinghe.art. Once you have placed your order, you automatically also agree with these conditions.

All rights of the products, designs and illustrations bought via www.pinghe.art will remain the property of Ping He Art. Products of Ping He Art may under no circumstances be copied or used to produce a new product.